Quality & safety
Quality, safety & compliance
Medicines are only as good as the way they are stored, moved and monitored. Here is how we protect them — and the patients who use them.
Good Distribution Practice
Documented procedures for receiving, storage, picking and delivery, aligned with authority guidance.
Cold-chain integrity
Monitored 2–8 °C storage, temperature logs and excursion handling with corrective actions.
Batch traceability
Every invoice records batch and expiry, so any batch can be traced to the customers who received it.
Quarantine & release
Incoming batches are checked and released by the responsible pharmacist before sale.
Recall readiness
Recall procedures with customer tracing and stock recovery within agreed timelines.
Pharmacovigilance
Adverse events are recorded, assessed and reported to the authority and the manufacturer.
Quality & safety
Report a suspected side effect
If you are a healthcare professional or a patient and suspect a side effect from one of the products we distribute, please tell us. In an emergency, contact a doctor or emergency services immediately.
Quality complaint about a delivery or packaging? Contact our team. Contact